In the Lobby, tap your avatar, then press the 'Hamburger' (Menu) button → Support → Start a conversation.
In order to help us fully understand the issue, you can attach screenshots or videos if needed. Please hit the paperclip icon, as seen in the screenshot below:
Make sure that the Bowling Crew app has access to files on your device.
It is also possible to reach our support team via email: email@example.com.