We assess each request on an individual basis. When you've decided that you need a refund, please contact our support team at firstname.lastname@example.org or via the app (in the Lobby, tap your avatar, go to Menu and hit the Support button).
Please note: do not use or spend purchased items for which you want to get a refund.
Provide us the Google order number, that will be in the format GPA.1234-1234-1234-12345, and describe the reason why you would like a refund.
It can be found on your purchase receipt or by signing in to your Google account here.
We will be happy to investigate further.